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Shipping policy

All online orders are shipped on Mondays via USPS Priority Mail. Cutoff for all orders are Sundays at 3 AM EST. All orders received after the cutoff time will be shipped the following Monday. Orders can be cancelled if you contact us before the cutoff time. If there is a nationally recognized holiday on Monday your order will ship on Tuesday. Orders will typically arrive 1-3 business days from the day it is shipped depending on what area of the country they are delivered to. Tracking information will be sent to you via email once your order has shipped.

All fermented products are shipped with cold packs to maintain lower temperatures to inhibit accelerated fermentation during transit. Cold packs may no longer be cold by the time you receive the order, but the fermented products are safe to eat.  Please refrigerate immediately upon receiving. We reserve the right to hold and delay the shipment on your order in the event of extreme hot or cold temperatures, which could impact the quality of the product.

All fermented products are shipped in stand-up pouches with a specially designed vent on them that allows fermented gases to escape, but does not allow oxygen to enter. We love our products in glass jars, but jars can break while in transit and fizz or bubble over upon opening. For online shipping we feel pouches maintain the quality of our products and eliminate some of the challenges of a sealed glass container. 

At this time we only ship within the contiguous United States and can not ship to P.O. boxes.

Chi Kitchen

Chi Kitchen